Golfae AI - Support & Help
Need Help? We're here to help you get the most out of
your golf swing analysis. Find answers to common questions about Golfae
AI below or contact our team.
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Email Support
Get personalized help from our team
mallik.puranjan@gmail.com
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Restore Purchases
Lost your premium status? Use "Restore Purchases" in the app's
settings menu.
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Camera Setup
Check our camera positioning guide for better tracking.
Frequently Asked Questions
How do I analyze a golf swing?
Go to the Home screen and tap "Start Analysis" or the main action
button. Position your phone so the camera can clearly see your
full body from the side or behind. Ensure good lighting
and that your entire swing path is visible. Take your swing, and the app
will automatically analyze your metrics.
Why isn't my swing being tracked correctly?
Golfae AI relies on seeing your body keypoints clearly. Ensure:
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Full Body Visible: Your entire body, from head to
feet, and the full swing arc are within the camera frame.
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Good Lighting: The area is well-lit (avoid shadows
and backlighting).
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Contrast: Wear clothes that contrast with the
background for better AI tracking.
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Stable Phone: The phone is placed on a stable surface
or tripod and does not move during the swing.
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Camera Angle: Position the camera at hip height,
about 8-10 feet away, facing your side or back.
How does the app calculate my swing metrics?
The AI algorithm tracks key joint positions (shoulders, hips, hands,
club) throughout your swing. It calculates:
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Shoulder Rotation: Degree of shoulder turn from
address to top of backswing
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Hip Rotation: Degree of hip turn during the swing
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X-Factor: Differential between shoulder and hip
rotation
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Tempo: Ratio of backswing time to downswing time
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Club Head Speed: Estimated velocity of the club head
at impact
All calculations are based on biomechanics and physics principles.
Do I need an internet connection?
You need an internet connection to download the app and sync detailed
analytics to the cloud. However, the core swing analysis functions work
offline using your device's processor, so you can practice anywhere.
What's included in Golfae AI Premium?
Premium subscription unlocks:
- Unlimited swing analysis sessions and history log storage
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Access to all Advanced Analytics (X-Factor, detailed tempo analysis,
club head speed)
- Session comparison tools and progress charts
- Detailed swing visualization with frame-by-frame breakdown
- Export swing data and reports
- Ad-free experience
- Priority customer support
What's the best camera setup?
For optimal swing analysis:
- Distance: 8-10 feet from your swing position
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Height: Hip to waist level (use a phone stand or
tripod)
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Angle: Side view (down-the-line) or face-on view
- Lighting: Face the light source, avoid shadows
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Background: Clear, uncluttered background for best
tracking
Technical Support
The camera is lagging or freezing
- Close other apps running in the background.
- Ensure your device lens is clean.
- Check that you have adequate storage space.
- Restart the app or your device if the issue persists.
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Lower the video quality setting in the app if your device is older.
How do I delete a swing session?
Go to the "History" or "Sessions" tab, find the specific swing entry,
swipe left on the entry, and tap Delete. You can also tap the session to
open details and select the delete option.
Can I use this at a driving range?
Yes! Golfae AI works anywhere you have space to swing. Just ensure your
phone is positioned securely and won't be hit by your club or flying
golf balls. Many users place their phone behind a net or barrier for
safety.
How do I cancel my subscription?
Subscriptions are managed through your App Store or Google Play account:
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iOS: Settings → [Your Name] → Subscriptions → Golfae
AI → Cancel Subscription
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Android: Play Store → Menu → Subscriptions → Golfae
AI → Cancel Subscription
Cancellation takes effect at the end of your current billing period.
Contact Our Support Team
Golfae AI Support Center
Perfect Your Swing.
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